What will show up on my credit card or bank statement?

No worries, all transactions are processed in the name of 'DR CCNOW.COM OOPS MLT' and this is what will show on your statements.

How can I place an order?

The easiest way to place orders is via the website, as it is available any time of the day or night. Orders can also be placed via email, phone or SMS.

How can I pay for my order?
No worries, we accept all major credit cards, cheque and cash. The most efficient form of payment is by credit card, as validation and funds are managed in real time it ensures your order is processed in the quickest possible time frame.

Can I cancel or change my order?
For sure, so long as we haven’t dispatched your order, we should be able to cancel or change your order. Just give us a ring or send us an email stating the order reference and as to whether you wish to cancel or change the order.

How do I know what is happening to my order?
Easy, once your order has been placed, we will send you an e-mail confirming your order details or we give you a call to let you know the delivery day and time. We will however keep you up to date with the status of your order by emailing you. Once the gift has been picked and wrapped, and again when it is dispatched.

What delivery methods do you use?
This depends on the type of gift ordered and where. We have our own vans that deliver gifts ordered for Malta. For all other deliveries we use  regular or express mail.

What are the delivery lead times ?
We usually deliver on the next working day.

What if item is not in stock?
All items that you see in our website are all in stock if item is not in stock you will not be able to but from our system.

Do I need to be home to receive my order?
If we are delivering it our selves we will try and ring and arrange a delivery time prior to delivery.

I Have a question how do I contact you?